Support
Questions about one of our apps go straight to the people who built it. Most answers are below; if yours isn’t, send us a message and we’ll reply within two working days.
Terra MontessoriCommon questions
Terra Montessori questions
Can’t find your answer? Contact support or email info@nixvora.com.
Do we need an account?
No. Terra Montessori has no sign-in and no account. Open it and start.
Does it work without the internet?
Yes. Every material works offline. Only the Montessori Guide, the question-and-answer feature in the parent area, needs a connection.
Which ages is it for?
Roughly 3 to 7. Each material shows its own age range: the Pink Tower and Red Rods suit the youngest children, while Golden Beads and the Moveable Alphabet suit older ones.
Which devices does it run on?
iPhone, iPad, and Android phones and tablets. On larger screens, materials show side by side with their notes.
How do we join the beta?
Request an invitation on the Terra Montessori page. On iPhone and iPad, the invitation arrives through Apple’s free TestFlight app.
The letter sounds aren't playing.
Check that the device isn’t muted and the volume is up. On iPhone, the Ring/Silent switch or Action button can silence speech.
On Android, open Settings, search for “Text-to-speech output” and make sure a speech engine and an English voice are installed.
What is guided mode?
In the Pink Tower and Red Rods, guided mode only accepts the next piece in order and gives a gentle hint otherwise. Free mode lets a child build in any order and discover mistakes for themselves, which is closer to the classroom experience.
Is the Montessori Guide meant for children?
No. The Guide is written for parents and lives in the parent area. Its answers come from an AI model, so they are general information and can occasionally be wrong. See the Guide section of the privacy policy for exactly what is sent.
How do we delete our data?
Deleting the app removes everything it stored. There is no account and we don’t keep Guide conversations. Full steps, and a request form, are on Delete your data.
Still stuck?
Tell us what happened. Screenshots help a lot: after you send the form, reply to our email with them attached.
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